Refund and Returns Policy

Last updated: July 24, 2025

At Lushxgap, we take pride in the quality of every shirt we produce. From the fabric selection to the stitching, every detail is made to meet our high standards. Your satisfaction is our top priority, and if the shirt you receive does not meet your expectations, we have a clear, fair policy to assist you.

Please read this policy carefully to understand how returns and refunds work for our apparel.

Policy Overview

Category	Detail
Return Period	90 days from the date you receive your shirt.
Returns due to Lushxgap’s fault	Free ($0). Applies when the shirt is damaged, defective, misprinted, or incorrectly delivered. Lushxgap provides a prepaid return shipping label.
Returns on Customer Request	Customer pays for return shipping costs when returning for reasons such as change of mind, wrong size ordered, or no longer needed.
Refund Processing	Lushxgap commits to processing refunds within 5 business days after receiving and inspecting the returned shirt, refunded to the original payment method.
Re-Import Fee	None ($0). Lushxgap does not charge any re-import or handling fees for shirt returns.
Applicable Market	This policy applies only to orders shipped within the United States.

1. General Conditions for Acceptance of Returns

For a return to be accepted, the shirt must meet certain conditions to ensure it can be restocked and resold in perfect condition. First, the request must be made within the 90-day return period from the date you received the item. Any requests beyond this timeframe may not be eligible, as the product may have gone through wear and tear during extended possession.

The shirt itself must remain in its original condition — meaning it should be unwashed, unworn, and free from any damage, odors, or stains. This is important because even the slightest sign of use, such as deodorant marks, fabric stretching, or lingering scents, can make the product unsuitable for resale.

The original packaging, along with all garment tags and labels, must still be attached. These details are essential not only for resale but also for verifying authenticity and matching the item with the correct production batch.

Lastly, an invoice or proof of purchase is required. This ensures we can verify the order details, confirm it was purchased directly from lushxgap.com, and process your return without delays.

Please note that we cannot accept shirts that have been worn, altered, washed, or damaged due to improper care, as these factors compromise the quality and resale value of the product.

2. Return Procedure for Each Case

A. Returns Due to Lushxgap’s Fault

If you receive a shirt that is defective, damaged, or not what you ordered, we consider this a fault on Lushxgap’s part. Common examples include a shirt that arrives with torn seams, fabric stains, printing defects, or damage that occurred during shipping. Another example is when the size, color, or design delivered does not match your original order.

This policy applies to all shirts purchased directly through lushxgap.com. In these situations, you will not bear any return costs — Lushxgap will provide a prepaid return shipping label, making the process completely free for you.

Once we receive and verify the returned shirt, you may choose between two solutions: receiving a brand-new replacement (if the size or design is still available) or obtaining a full refund, which also includes the original shipping cost you paid. Our aim is to resolve such issues quickly and fairly so you can enjoy your purchase as intended.

B. General Return (Change of Mind / Doesn’t Fit)

Sometimes, a shirt may arrive exactly as ordered but no longer suits your preference — maybe the fit isn’t quite right, the color doesn’t match what you had in mind, or you’ve simply changed your style. We understand that preferences can change, and you can still return your shirt under these circumstances, provided it is unworn, unwashed, and in original condition with all tags attached.

This policy covers all standard shirt purchases from lushxgap.com, but in these cases, the customer is responsible for return shipping costs. We recommend using a tracked shipping service and ensuring the shirt is packed securely to prevent any damage during its return journey to us.

Once we receive your returned shirt, our team will inspect it to ensure it meets the eligibility requirements. If it passes inspection, we will process a refund for the product’s value, excluding the original shipping cost. This way, you have flexibility while we maintain the integrity and quality of the products we resell.

3. Items Not Eligible for Return

Some shirts cannot be returned, even if they are in good condition, unless there is a proven defect caused by Lushxgap. These include:

• Final Sale or Clearance Items – These are sold at a significantly reduced price, often to clear out seasonal or discontinued stock. Due to the deep discounts, all sales on these items are final.

• Custom or Personalized Shirts – If you requested a shirt with a custom print, name, number, or special design, it is made specifically for you. For this reason, such orders are non-refundable unless we made an error in production or the shirt arrived defective.

• Shirts Showing Signs of Wear, Washing, or Alteration – This includes changes in fabric texture, fading from washing, missing tags, or alterations like hemming or resizing. Once a shirt has been worn or modified, it can no longer be sold as new.

These restrictions exist to ensure all customers receive brand-new, high-quality products and to maintain the fairness of our return process.

4. Return Process – Step by Step

When you decide to return a shirt, Lushxgap aims to make the process simple and clear. The first step is to contact our customer service team via [email protected] within 90 days from the date you received your shirt. In your email, please include your order number, a brief explanation of why you wish to return the item, and—if the shirt is defective or damaged—clear photos or videos that show the problem. These details allow our team to verify your request quickly and provide you with the right solution.

After receiving your request, our support team will review it within 1–2 business days. If the return is due to an error on our part—such as sending the wrong item or a defective shirt—we will email you detailed return instructions along with a prepaid shipping label, so you won’t have to pay for the return shipping. If the return is for other reasons, we will still provide clear packing and shipping guidelines to ensure your shirt reaches us safely.

Once you have the instructions, please pack your shirt securely. Whenever possible, use the original packaging and include any tags or accessories that came with the shirt. If you no longer have the original box, choose a sturdy alternative to prevent damage during transit. We recommend adding a layer of protective material, especially if the shirt features delicate prints or embroidery. Ship the package to:

Lushxgap – Returns Department 18 Dawn Ct, Abilene, TX 79605

Proper packing helps us assess the shirt’s condition accurately and speeds up the refund or replacement process.

5. Money Back Guarantee – Time & Method

Lushxgap is committed to processing refunds quickly and transparently. Once we receive your returned shirt and confirm it meets our return conditions, we will initiate the refund within five (5) business days. This short turnaround time ensures that you won’t have to wait long to see the money back in your account.

Refunds will be issued directly to the original payment method used at checkout—such as your credit card, PayPal, or other supported payment services. We do not issue refunds via store credit unless you specifically request it. This approach allows you to decide whether you’d prefer the funds back or to keep them with Lushxgap for future purchases.

As soon as your refund has been processed, we will send you a confirmation email. Depending on your bank or payment provider, it may take an additional 2–7 business days for the funds to appear in your account.

6. Restocking Fee

Unlike some retailers, Lushxgap does not charge any restocking fees for shirt returns. We believe customers should feel confident shopping with us, knowing they won’t face hidden penalties for sending an item back—provided it meets our return conditions. This policy is part of our commitment to keeping your shopping experience fair and stress-free.

7. Order Processing & Shipping Times

To help you plan your purchases, it’s important to understand how long it takes for orders to be processed and delivered. Lushxgap typically needs 1–2 business days to process an order. This includes confirming payment, preparing your shirt for shipment, and performing a final quality check to ensure the product meets our standards before it leaves our facility.

Once your shirt has been shipped, the transit time within the United States is generally 4–6 business days. This estimate may vary depending on your location, the carrier’s schedule, and external factors such as weather or seasonal delivery surges.

For faster processing, we recommend placing your order before our 2:00 PM (CST) cut-off time. Orders placed before this time will be processed the same business day, while those placed afterward will begin processing the next business day.

If you’d like a complete breakdown of how shipping timelines work and the factors that can affect them, please refer to our Shipping Policy for more details.

8. Contact Us

Lushxgap’s customer support team is always ready to help with any questions regarding returns, refunds, or other order-related concerns. You can reach us in the way that’s most convenient for you:

• Address: 18 Dawn Ct, Abilene, TX 79605

• Email: [email protected]

• Phone: +1 (325) 895-1235

• Form: Contact Us

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST